Support Desk
Solver is a Cloud based ERP solution to manage Accounts, Sales, Purchase, Stock Transactions of small & medium enterprises initiated by QDES INFOTECH PRIVATE LIMITED, a company incorporated under the Indian companies’ act having is address at 2nd floor, Chemmanam square, p.p. road, Perumbavoor, Ernakulam, Kerala, India, 683542.
SOLVER – The ERP solution initiated by QDES Infotech Pvt. Ltd and used by its service providers and affiliates (India and Qatar).
Clients – Individuals, Organisations, Institutions who seek Cloud based ERP solution with Solver.
Service provider – The Service provider who provides the cloud space and storage for the customers of Solver.
Payment Gateway – An external payment gateway which supports Solver to make virtual financial transactions.
Site/Platform – Solver Platform/portal/ website/ Afi infotech / QDES Infotech
When you visit our website/Platform you provide your consent to adhere to our privacy policy as detailed below.
SOLVER is committed to protect your privacy as we value the privacy of our clients and beneficiaries. This Privacy Policy applies to the SOLVER (the “Platform”) and governs data collection and usage. This Privacy Policy, together with our Terms of Use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. Please read this Privacy Policy carefully. By creating an account with Solver or using the QDES Infotech website, you consent to the data practices described in this policy. The term "you" or "You" or “User” or “Users” shall refer to Clients or any person or entity, who views, uses, accesses, browses, or submits any content or material to the Platform.
By logging in to Solver you give consent to us to collect personally identifiable information, such as your First Name, Last Name, Email, Phone number, Postal Address, Date of Birth, Organization details, Login password, etc. You with full consent and information do provide us your Credit/Debit card details/ UPI ID/ Net Banking Username, etc. to us to enable recurring periodical payments from or to you. By adding your address and other location details you are providing the consent to Solver to anonymous demographic information, which is not unique to you, such as your PIN/ZIP code and country. All the above information shall be used by us to locate, identify, receive payments, impart information, serve you to meet the purpose of our business etc.
By signing this Privacy Policy, you clearly understand and acknowledge that the data (“User Content”) you save on Solver is your responsibility. Your messages are generally only viewable by the parties who are permitted by you. Solver does not access with or interfere with the data or communication you make through our space unless requested by you or any legal authorities to provide support and we will not be responsible for its content and use by third parties. The Personal Information shared by you in your User Content is your responsibility and we do not have any liability or responsibility of it being used or misused by third parties.
You sign in with Solver being fully aware that Solver is only a facilitator to the Cloud based ERP solution to manage Accounts, Sales, Purchase, Stock Transactions of small & medium enterprises and the cloud space is owned by the Service Provider, with whom the Solver have valid legal agreement.
It is the policy of Solver not to side any political party or promote any opinion of any sect, cult, religion, group, or political party.
Protecting the financial and banking data of parties and third parties are especially important. For that reason, Solver does not knowingly collect or maintain personally identifiable information or non-personally identifiable information on the Website/platform from users under 18 years of age, and no part of our website is directed to persons under 18. If you are under 18 years of age, then you are mandated not to use or access the Website at any time or in any manner without verified parental consent. If Solver learns that personally identifiable information of persons below 18 years of age has been collected on the Website without verified parental consent, then Solver will take appropriate steps to delete this information.
Protecting insider information or data is the responsibility of the information or data owner. Solver do not ask for any insider information or promote any one to share their insider information with others thorough the Platform or otherwise. If anyone, be it an organization or a member share their insider information that will be at the risk of the person who shares the same.
Solver collects and uses your personal information only for providing required services, and to improve customer experience. You hereby give us the permission to use your personal information to identify you, know your preferences and your interactions with the Site to allow us to customize your experience, subscriptions, accumulated reputation, date of last login, and to administer and for trouble shooting. You hereby give consent to receive information from us on our other products and services using your personally identifiable information provided by you. You also hereby give consent to us to contact you through telephone or email or directly for your feedback, to conduct surveys or research to gather your opinion of current services or of potential new services that may be offered. This information provided by you shall be used for our training, product development, product improvement and marketing purposes.
Solver does not sell, rent, or lease its customer lists to third parties. We may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, and provide customer support. When you subscribe to our mailing list, Solver may use it for email marketing, but protect the users’ information and make sure it is secure. All third parties whose services are used by Solver are prohibited from using your personal information except to provide these services to Solver, and they are required to maintain the confidentiality of your information.
Solver does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Solver will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Solver; (b) protect and defend the rights or property of QDES Infotech site; and, (c) act under exigent circumstances to protect the personal safety of users of QDES Infotech site, or the public.
In the event of a change in control on account of a merger, sale, or acquisition of Solver business, personal information may be exchanged. However, if such a transfer makes a material change to this Privacy Policy, we will notify you of any changes. You are free to discontinue the use of Solver on account of change in this Privacy Policy.
By logging in to our website/ Platform you accept and agree to the below Cookie Policy. By logging in to our Website/ Platform, you give consent to Solver to gather information about your general internet use by using cookies. Where used, these cookies are downloaded to your computer automatically. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. QDES Infotech site uses "cookies" to help you personalize your online experience.
QDES Infotech site may also gather information such as IP address, internal session ID, user's domain, type of Internet browser, domain of Website. Such information will not identify you personally: it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
One of the primary purposes of cookies is to provide a convenience feature to save your time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize QDES Infotech pages, or register with QDES Infotech site or services, a cookie helps Solver to recall your specific information on subsequent visits. This simplifies the process of recording your personal information. When you return to the same QDES Infotech site, the information you previously provided can be retrieved, so you can easily use the Solver features that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Solver services or websites you visit, for which you alone shall be responsible.
By logging in to our QDES Infotech Website, you clearly understand that We also use Google Analytics and other 3rd party tools to track the use of our Site. Google Analytics are cookies used to collect information about how visitors use our Site/ Platform. We use the information to compile reports and to help us improve our Site/service. The cookies collect information in an anonymous form, including the number of visitors to our Site, where visitors have come to our Site from and the pages they visited. To find out more about Google Analytics, please view Google Privacy Policy and Cookies & Google Analytics.
You understand and agree to tie your personal information provided by you or received by us from other open sources, and to be used it for our marketing and promotional purposes.
By using the Site, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in our Privacy Policy. By submitting your data, you agree to this transfer, storing or processing. Solver will take all reasonable steps including encryption of your sensitive personal data including your financial account information, etc. to make sure that your data is treated securely without any loss, misuse, or alteration of information and in agreement with this Privacy Policy. Solver secures the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Solver does not allow other parties to collect personally identifiable information from users on Solver in the normal course of events.
To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data. You alone shall be responsible for the security breach resulting from you sharing your username or password to others. We shall not be responsible for the consequence arising thereby. If you think your password may have been compromised, please change it immediately or contact Solver for additional assistance.
Solver make every effort to secure any personal information submitted to us by users. We provide access to user data to only such employees who are assigned to render the required services. The transmission of information via the internet is not completely secure and therefore Solver cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.
QDES Infotech company website may provide links to third party websites “for informative or promotional purposes”. This does not signify our endorsement of such third parties, their products, their services, other websites, locations, or their content. We are not responsible for the practices employed by websites linked to or from Solver, nor the information or content contained therein. These sites may collect information about you/your business. Please remember that when you use a link to go from QDES Infotech to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies. Since we do not control the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personally identifiable information, before you use those sites. We are not responsible for the privacy policies or practices of third-party websites.
Your account may be terminated from our side if you fail to make payment consecutively for 3 months and in such an event, reinstatement shall happen only once you pay the whole amount due. Your information may remain stored in archive on our servers even after the deletion or termination of your account and your data will be saved only for one month. However, we will not sell, transfer, or use the information relating to the terminated account of an individual in any way.
Solver reserves the right to amend/update this Privacy Policy periodically to reflect and to meet the changing needs of business and technology. We may notify you by posting a prominent announcement on our web pages regarding any major changes. However, Solver encourages you to periodically review this Policy to be informed of how Solver is protecting your information.
YOU MAY CHOOSE TO “OPT-OUT”/ STOP RECEIVING OUR NEWSLETTER OR MARKETING EMAILS BY FOLLOWING THE UNSUBSCRIBE LINK INCLUDED IN THESE EMAILS OR BY SENDING AN E-MAIL TO INFO@QDESINFOTECH.COM
If you observe that someone has infringed your rights, or believe that someone has submitted without your permission, to Solver, or to the cloud space any content which is not yours or any matter defaming you or the organization be it a link to a photograph, video, or digital image which you consider is vulgar or is objectionable, please contact us at info@qdesinfotech.com, and we will expedite its removal as quickly as possible. Solver respects your privacy and prohibits the posting of such content without consent.
Solver welcomes your suggestions and questions regarding this Privacy Policy. If you believe that Solver has not adhered to this Policy, please contact Solver at info@qdesinfotech.com. We will use commercially reasonable efforts to promptly determine and remedy the problem. No response from your part shall be taken as your complete, absolute, and informed consent.
